Supply Chain Warehouse Operative (New Apprenticeship Standard)

Warehouse Operatives work in a variety of warehouse environments. Work activities include taking deliveries, checking for damaged/missing items, storing goods, moving stock by various methods, picking/packing orders, loading goods for dispatch, maintaining stock records and documentation, and cleaning. They are required to safely use a range of equipment, machinery and vehicles, as relevant to their role and setting. This could include mechanical racking systems, materials handling equipment (MHE) or fork lift trucks.

Warehouse Operatives communicate with a wide range of people and customers. They have a passion to meet customers’ expectations by providing a quality service that encourages repeat business. Individuals in this role are highly competent in using industry-recognised systems and associated services (eg Traffic/Warehouse Management Systems) and will be able to work under pressure to tight deadlines. A Warehouse

Operative will often be required to be flexible and work shifts including 4-on-4-off, days, nights, evenings and weekends.

The following Warehouse course is available (click to download course sheet). 

Supply Chain Warehouse Operative

If you would like to find out more information then please contact the admissions team on 01375 480088 or email us.


Send Email

Download

Recruitment 

Recruitment Resourcing Apprenticeship Standard & Recruitment Consultant Apprenticeship Standard

Both qualifications help give the apprentice a good understanding of the Recruitment Industry and also help them identify why things are done a certain way, helping them to think outside the box.

Recruitment Resourcer Level 2

A Recruitment Resourcer may be employed in any organisation that requires a recruitment function. Their role is to identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief and provide resourcing support to the recruitment function. They may also be required to identify new business opportunities. Typical responsibilities for a recruitment resourcer are:

  1. Research, identify, attract and shortlist candidates for the recruitment process to fulfil the requirements of the business brief
  2. Identify new business opportunities through a variety of means and refer these opportunities to a recruiter
  3. Meet all procedures and carry out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to

A career in recruitment as a recruitment resourcer can appeal to those individuals who possess an entrepreneurial outlook. It provides the opportunity for reward and high earning potential. Many opportunities arise for professional and personal development within the recruitment sector with transferable skills being respected throughout industry as a whole.

Please click this link to get a full overview to this course

Recruitment Consultant Level 3

Predominantly employed within the recruitment sector, the recruitment consultant’s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee. A recruitment consultant may focus on the supply of flexible workers, permanent placements or a combination of both. Typical responsibilities for a recruitment consultant are:

  1. Identifying, qualifying and securing client recruitment opportunities in line with corporate and personal goals
  2. Identifying, assessing and placing suitable candidates to meet client requirements in order to achieve revenue in line with corporate and personal goals
  3. Developing and manage client / candidate relationships to ensure high levels of customer satisfaction and quality standards
  4. Meeting all procedures and carrying out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to

A career in recruitment as a recruitment consultant can appeal to those individuals who possess an entrepreneurial outlook. It provides the opportunity for reward and high earning potential. Many opportunities arise in the recruitment sector for personal and professional development,such as team leader and or managerial roles.

Please click this link to get a full overview to this course

If you would like to find out more information then please contact the admissions team on 01375 480088 or email us.


Send Email

Download

Functional Skills

These are fundamental applied skills in maths, English and ICT – with a particular focus on problem-solving and being able to apply these skills effectively in real situations.

These qualifications are intended for anyone wishing to develop their English, Mathematics or ICT skills. They can be completed alongside City & Guilds' English and Mathematics Skills (3847) and Principles of Using English and Mathematics (3844) qualifications, as well as being used to support learners' progress towards GCSE.

Each Functional Skill is a online exam with either a pass or a fail judgement.

Davidson Training cover Functional Skills qualifications at Level 1 and Level 2.  Each learner is allocated a login to our Initial and Diagnostic tool which helps identify strengths and weaknesses and then provides a training plan to improve on areas of weakness, along with training and support from their trainer until they are identified as ready for the exam. levels (Entry 1 to Level 2), and are completed in a wide range of college, community and work-based settings.

We cover the following areas

Maths Level 1 & Level 2

English Level 1 & Level 2

ICT Level 1 & Level 2

If you would like to find out more information then please contact the admissions team on 01375 480088 or email us.


Send Email

Download

Functional Skills

These are fundamental applied skills in maths, English and ICT – with a particular focus on problem-solving and being able to apply these skills effectively in real situations.

These qualifications are intended for anyone wishing to develop their English, Mathematics or ICT skills. They can be completed alongside City & Guilds' English and Mathematics Skills (3847) and Principles of Using English and Mathematics (3844) qualifications, as well as being used to support learners' progress towards GCSE.

Each Functional Skill is a online exam with either a pass or a fail judgement.

Davidson Training cover Functional Skills qualifications at Level 1 and Level 2.  Each learner is allocated a login to our Initial and Diagnostic tool which helps identify strengths and weaknesses and then provides a training plan to improve on areas of weakness, along with training and support from their trainer until they are identified as ready for the exam. levels (Entry 1 to Level 2), and are completed in a wide range of college, community and work-based settings.

We cover the following areas

Maths Level 1 & Level 2

English Level 1 & Level 2

ICT Level 1 & Level 2
 

If you would like to find out more information then please contact the admissions team on 01375 480088 or email us.


Send Email

Download

Retail

It's fundamental to helping the retail sector flourish for its workers to have the right skills, knowledge and understanding.  Retail covers all kinds of businesses, from national chains and large superstores to market stalls and independent shops.  Apprentices could be assisting customers on the sales floor of a high street store or handling their purchases or they could be working in a specialist department and become a product expert, able to help with specific queries.  Someone in authority could focus on gaining specific skills in their preferred specialty whilst also handling more responsibility and gaining important management skills.

An artistic flare could point an apprentice in the direction of visual merchandising, helping to create window and store displays.  Or they could work behind the scenes in stock handling, ensuring products are received in the correct quantities and appropriately stored.

The following Retail courses are available (click to download course sheet). 

Apprenticeship Frameworks

Retail Skills Intermediate Apprenticeship Level 2

Retail Skills Advanced Apprenticeship - Management 3

Retail Skills Advanced Apprenticeship Sales Professional Level 3

Retail Skills Advanced Apprenticeship - Visual Merchandiser Level 3

Apprenticeship Standards

Retailer Level 2 (New Apprenticeship Standard)

Retailer Team Leader Level 3 (New Apprenticeship Standard)

Retail Manager Level 4 (New Apprenticeship Standard  

   

If you would like to find out more information then please contact the admissions team on 01375 480088 or email us.


Send Email

Download

                                                         Business Administration

Becoming a business administration apprentice could do wonders to build confidence around people.  Working in business administration means meeting and greeting office visitors, so apprentices will naturally become more confident and be able to develop their people skills.  This is very important in a business environment!

As a business administration apprentice they will be gaining a work-based qualification.  This means working in full time employment and carrying out on and off the job training.  If an apprentice joins the office environment at a young age, it means that apprenties will develop important soft skills such as, organisation, communication, ability to work under pressure, time-keeping, teamwork and managing their own performance, amongst many others.  Having these soft skills can give a huge advantage.

The business administration apprenticeship can include many areas of office based work such as telecommunications, filing, photocopying, inputting data, note taking, computer systems, customer service....to name a few!  This versatility means that the business administration apprenticeship is really good for young people who are not one hundred percent sure which area of business they would like to break into.

An apprenticeship in Business Administration offers individuals in employment the chance to gain nationally recognised qualifications and enhance their career opportunities within the Business and Administration sector

The following course is available (please click to download course sheet)

Apprenticeship Standards

Business Administration Apprenticeship Level 3

If you would like to find out more information then please contact the admissions team on 01375 480088 or email us.


Send Email

Download

Team Leaders/Supervisor Standard Level 3 and Operational Management Standard Level 5

Both are aimed at existing and aspiring leaders/ managers.  These apprenticeships are delievered alongside the nationally recognised ILM Diploma qualification.  A dedicted trainer will come to see you every month to help guide and support you .  There is an element of self study to both of these levels.

Level 3 Team Leader/Supervisor Apprenticeship Standard (click link to see overview)

The Team Leader/Supervisor Apprenticeship is for someone who can take responsibility for managing a team and for individuals working in various job roles including supervisors, managers, or for anyone who is looking to develop their Management skills in preparation for enhanced career prospects. They can support, manage and develop team members, manage projects, plan and monitor workloads and resources. They can take responsibility for delivering operational plans, resolving problems, and building relationships.

It is applicable to professional team leaders, first line managers and supervisors from all sectors and all sizes of organisation. It will typically take up to 18 months to complete, although the exact duration will be dependent on the previous experience of the individual.

Level 5 Operations/Departmental Manager Apprenticeship (click link to see overview)

The Level 5 Higher Apprenticeship in Operations/Departmental Manager has been developed to support those working as managers, senior managers, and heads of department, directors and those working in a range of other senior management positions.

There are no qualification entry requirements for this Higher Apprenticeship. However it is expected that apprentices will have significant experience of working at a middle management level, to ensure they have the suitable foundations on which to further build their knowledge and skills.

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

If you would like to find out more information then please contact the admissions team on 01375 480088 or email us.


Send Email

Download

                                                            Customer Service

Customer Service Practioner Level 2 Standard & Customer Service Specialist Level 3 Standard

Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and increasing customer loyalty.  In an increasingly service-led economy, customer demand for better and more individualised service is set to continue to increase.  Therefore there is a need to raise customer service standards and increase the supply of people with customer service skills.

Employers across all sectors, regardsless of whether their main business is customer service, if they wish to train staff to undertake customer service as part of their job role, need to upskill their current workforce and recruit new staff.  Customer Service Apprenticeships have a major role to play in this by helping employers address the skills gaps and shortages that they are experiencing, and by providing a vehicle for introducing and raising customer servive skills in the workplace.

Customer Service Practiioner

The role of a Customer Service Practitioner is to deliver high quality products and services to the customers of their organisation. The responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. The Apprentice may be the first point of contact and work in any sector or organisation type.

Apprentices’ actions will influence the customer experience and their satisfaction with their organisation. They will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to customers. They will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Customer interactions may cover a wide range of situations and can include; face-to-face, telephone, email, text and social media.

Please click this link to download a full breakdown of this qualification

Customer Service Specialist

The main purpose of a Customer Service Specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.

This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

Please click this link to download a full breakdown of this qualification

If you would like to find out more information then please contact the admissions team on 01375 480088 or email us.


Send Email

Download