Hospitality

Hospitality is the fourth largest employer in the UK, according to the British Hospitality Association (BHA), with 4.49 million people working in the sector, with more than a third of employees are under the age of 25.

The industry continues to suffer from a skills shortage and requires 100,000 additional skilled workers by 2020. Managers and chefs are the most in-demand roles.

These standards have been developed to form progressive career pathways, incorporating the knowledge, skills and behaviours employers have defined for today’s industry.

They have been designed so that they apply across the sector, allowing organisations to incorporate their own ways of working, products and services into the learning and development, whilst ensuring it meets one national standard.

The following Hospitality courses are available (Click to download)

 

Apprenticeship Standard

Hospitality Team Member

Hospitality Supervisor

If you would like to find out more information then please contact the admissions team on 01375 480088 or email us.


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Retail

It's fundamental to helping the retail sector flourish for its workers to have the right skills, knowledge and understanding.  Retail covers all kinds of businesses, from national chains and large superstores to market stalls and independent shops.  Apprentices could be assisting customers on the sales floor of a high street store or handling their purchases or they could be working in a specialist department and become a product expert, able to help with specific queries.  Someone in authority could focus on gaining specific skills in their preferred specialty whilst also handling more responsibility and gaining important management skills.

An artistic flare could point an apprentice in the direction of visual merchandising, helping to create window and store displays.  Or they could work behind the scenes in stock handling, ensuring products are received in the correct quantities and appropriately stored.

The following Retail courses are available (click to download course sheet). 

Apprenticeship Frameworks

Retail Skills Intermediate Apprenticeship Level 2

Retail Skills Advanced Apprenticeship - Management 3

Retail Skills Advanced Apprenticeship Sales Professional Level 3

Retail Skills Advanced Apprenticeship - Visual Merchandiser Level 3

Apprenticeship Standards

Retailer Level 2 (New Apprenticeship Standard)

Retailer Team Leader Level 3 (New Apprenticeship Standard)

Retail Manager Level 4 (New Apprenticeship Standard  

   

If you would like to find out more information then please contact the admissions team on 01375 480088 or email us.


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                                                         Business Administration

Becoming a business administration apprentice could do wonders to build confidence around people.  Working in business administration means meeting and greeting office visitors, so apprentices will naturally become more confident and be able to develop their people skills.  This is very important in a business environment!

As a business administration apprentice they will be gaining a work-based qualification.  This means working in full time employment and carrying out on and off the job training.  If an apprentice joins the office environment at a young age, it means that apprenties will develop important soft skills such as, organisation, communication, ability to work under pressure, time-keeping, teamwork and managing their own performance, amongst many others.  Having these soft skills can give a huge advantage.

The business administration apprenticeship can include many areas of office based work such as telecommunications, filing, photocopying, inputting data, note taking, computer systems, customer service....to name a few!  This versatility means that the business administration apprenticeship is really good for young people who are not one hundred percent sure which area of business they would like to break into.

An apprenticeship in Business Administration offers individuals in employment the chance to gain nationally recognised qualifications and enhance their career opportunities within the Business and Administration sector

The following courses are available (please click to download course sheet)

Apprenticeship Frameworks

Business Administration Intermediate Apprentice Level 2

Business Administration Advanced Apprentice Level 3

New Standards for Business Administration Level 2 & 3 are still in development and these will be offered as soon as they are approved by government

If you would like to find out more information then please contact the admissions team on 01375 480088 or email us.


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QCF/NVQ Diploma in Team Leading

QCF Diploma in Team Leading Level 2

Davidson Training offers the QCF Diploma in Team Leading at level 2 throughout Greater London, Essex and Kent. A qualification in Team Leading can help you succeed in a support role in any size or type of organisation. These roles include: supervisor, office team leaders, warehouse controllers, or for anyone who is looking to develop their Team Leading skills in preparation for enhanced career prospects

The Level 2 Diploma is a "hybrid" qualification that combine both knowledge and competence (skills) units.

The ILM Level 2 Diploma in Team Leading has been designed for team leaders who have some personal autonomy and responsibility and who collaborate with others to deliver work. The NVQ gives learners the opportunity to develop the core competences needed by team leaders in today’s dynamic business world.

Level 2. Learn about team building and teamwork skills and how this can boost your performance in business

On completion learners will gain the skills and knowledge required to progress on to relevant team leading roles in employment. Additionally, the qualifications are required components within the Team Leading apprenticeship frameworks. Further training opportunities in specific team leading and management routes allow learners to gain the essential skills required to fulfil roles such as higher management.

Structure – Key Features

Learners must complete all mandatory units, including those covering communication and personal development, plus a minimum number of credits from the optional units.

Structure – Key Benefits

A wide range of optional units allows you to tailor content to suit learners' individual needs, whilst meeting the occupational requirements of the industry. Optional units include those in IT, management and leadership, business administration and customer service.

Assessment - Key Features

Mandatory knowledge units are assessed on-demand through the City & Guilds eassessment platform e-volve. The competence or skills-based units are assessed through a portfolio of evidence.

Assessment - Key Benefits

e-volve is designed to cut the time spent marking and reduces your paperwork. The on-demand assessment is flexible and improves success rates as candidates only complete when they are ready. Portfolio assessment allows learners to draw upon real and relevant evidence that inspires and excites them, creating a more rewarding experience.

Support – Key Features

Our support resources include: a Qualification Handbook and learner support via ILM and personal support.

Support – Key Benefits

ILM supports learners in order to drive greater quality and better success rates.

Interested learners will develop and improve the following skills & interests...

  • Team leading skills including effective communication within teams and successful team decision making.
  • Communication skills.
  • Delegating and being a team player.
  • Spoken and written communication skills relating to working with colleagues, other departments, outside companies and members of the public.
  • Providing vision and creating enthusiasm.
  • Staff appraisals and team development.
  • Setting team objectives.

The programme consists of the following areas:

  1. QCF Diploma in Team Leading Level 2
    The QCF consists of QCF (Qualification Credit Framework) units and is assessed in the learner’s workplace. The learner will receive both on-the-job and off-the-job training. Training will cover the knowledge and understanding of team leading and the activities that take place in a business organisation as well as the organisations relevant policies and procedures, products and services offered and legislation. Assessment is summative by multiple choice exam papers completed on-line and paper-based.

The learner produces a portfolio of evidence that is used to prove competence on a variety of team leading duties, e.g. personal development plans, team development plans, engaging and supporting your team, build positive and productive relationships at work etc. Some assessments are completed via multiple choice exam papers and questions completed on-line and paper-based.

  1. Functional Skills in Maths, English and Information Communication Technology at Level 1 or 2
    The three Functional Skills are Mathematics, English and Information Communication Technology (ICT). An initial assessment and diagnostic will identify areas for training and the training will be delivered with summative assessment being carried out by way of external tests either online or paper-based.
  2. Employment Rights & Responsibilities will also be covered; the Government has decided that everyone on an Apprenticeship programme must understand their responsibilities and rights within the working environment.
  3. Personal Learning and Thinking Skills will be embedded within the qualification and has been "developed to emphasise the importance of acquiring and improving skills that enable young people to cope with social, economic and technological change; become more effective learners who can continue to learn; and enjoy and achieve in all aspects of their life”. The Skills for Sustainable Growth Strategy for England places an emphasis on skills which build confidence and creativity and which improve social and working lives and PLTS play a key part in realising this ambition.

If you would like to find out more information then please contact the admissions team on 01375 480088 or email us.


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                                                            Customer Service

Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and increasing customer loyalty.  In an increasingly service-led economy, customer demand for better and more individualised service is set to continue to increase.  Therefore there is a need to raise customer service standards and increase the supply of people with customer service skills.

Employers across all sectors, regardsless of whether their main business is customer service, if they wish to train staff to undertake customer service as part of their job role, need to upskill their current workforce and recruit new staff.  Customer Service Apprenticeships have a major role to play in this by helping employers address the skills gaps and shortages that they are experiencing, and by providing a vehicle for introducing and raising customer servive skills in the workplace.

If you would like to find out more information then please contact the admissions team on 01375 480088 or email us.


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